eBags has been a major online destination for luggage, backpacks, and travel accessories since 1999, offering an enormous multi-brand selection alongside their strong house brand. The loyalty program rewards frequent buyers. Free shipping at 49 dollars is very accessible. The 30-day return policy is standard. The product selection is one of the broadest in online travel gear retail, covering every category from checked luggage to packing organizers. Customer reviews on the site are helpful and plentiful. The eBags brand products offer particularly strong value for the price. However, the brand has gone through ownership changes that have affected customer service consistency. The website can feel cluttered given the enormous catalog. Pricing is competitive but not always the lowest — comparison shopping is advisable. A solid general-purpose travel gear retailer with good selection depth, though the post-acquisition experience has been somewhat uneven.