Dean and DeLuca was once synonymous with luxury gourmet food retail in America, but the brand has undergone significant restructuring and its current online presence is a shadow of its former glory. The product selection has been scaled back considerably from the days of expansive New York flagship stores. Free shipping at 75 dollars is a moderate threshold for gourmet food orders. The 14-day return window is tight, and limited for perishable items. Delivery at 5-10 days is acceptable for shelf-stable gourmet products. The brand name still carries cachet among food enthusiasts who remember the original stores. However, the current product range and shopping experience do not match the legacy. No loyalty program exists. For nostalgia-driven shoppers or those seeking the remaining curated gourmet products, Dean and DeLuca still functions, but the glory days of this brand have clearly passed.