ProFlowers leverages its direct-from-farm shipping model to offer fresher flowers than traditional florists for many arrangements, and the online ordering process is straightforward with a wide selection for every occasion. Pricing is competitive for standard bouquets, and the range of add-on gifts like chocolates and vases expands gifting options. However, under FTD ownership, the brand has faced increasing complaints about delivery reliability and arrangement accuracy -- what arrives does not always match the website photos. The 7-day return window is tight, and no free shipping or loyalty program exists, with delivery fees that can add significant cost. Customer service responsiveness has been inconsistent. ProFlowers can still deliver pleasant surprises at good prices, but the inconsistency means managing expectations is important, and higher-stakes occasions may warrant a local florist.